Complaint: Suggestion 6 tips to improve delta service
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  #29  
Old Nov 15, 2009, 3:51 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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Quote:
Originally Posted by jimworcs View Post
Wow, what a great offer. Delta seem to have really changed...

Just to clarify, you have booked a specific flight with Delta and they have agreed the contract. You get to the airport and Delta tells you they are going to renege on the contract, but offer you alternative flights at no cost to you. That to you is a good offer?
How are they reneging on the contract. The will still get you to your destination and in some cases earlier than originally scheduled. You are simply given the option of an alternate flight without any fee to change or you can stick with the original flight you had. There's no broken contract here. You are sounding like a Barrister ew once know from Trinidad!