To Justme - I am actually the one flying this weekend and have tried to get answers from Expedia as well as Delta. Of course, no one will accept "blame" - I am not interested in anyone doing that, what I had hoped for was that someone would actually toe the line and assist. I can assure you that the flight will be very unpleasant for the other passengers if we do not get to sit together. Also, on their website it states that children of a certain age need to be accompanied by an adult, either a staff member (which incurs a fee) or their guardian. Now, technically, my daughter will be travelling alone if she has to sit by herself - after all, what good is a guardian if they can't assist at all times? It makes no sense to me at all and you could say what you wish, I feel the customer service is appalling, I actually had one customer service officer shouting at me today which was absolutely great, I can tell you. I actually know quite a lot about best practice customer service and this is the complete opposite. I wish you well working for Delta, I couldn't do that with a clear conscience myself, and I shall make sure that this trip will be the first and last with them.
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