[justme]

Originally Posted by justme

I can do so because when I am presented with a situation similar to this (even though I do not deal with ticketing or gates) I do my absolute level best to produce the best result for the customer. I, unlike everyone that works for my airline, do realize that it is the customer that keeps our heads above water and our paychecks funded. I thank you for your feedback about this situation, it is the very reason I read and reply to these posts. So that I can take the plight of those who post here and try to better our airline.

I was just re-reading my post and realized it didn't sound quite the way I meant it. What I meant to convey is that not everyone, unfortunately, is quite as keen as I am to go the extra mile or put forward just a bit more effort to rectify a customres problem. Whether or not it was caused by the airline, a ticket website; aka: the devil (Expedia in this case), or the customer, we as employees should be doing our best to fix the problem and keep the customers happy. It is them after all who give us a reason to come to work everyday. And by everyday, yes, I do mean to say that I work eight days a week!