This situation has been discussed before. Not the OP's fault as this is not a site where you search beforehand. As I stated before in previous threads, if it can't be dealt with at check-in at the counter, it will be handled at the gate by the agents. Just tell them the situation and they will take care of it. The way we did it was by taking the boarding passes at the gate and holding them and as people came up to just confirm or whatever, we would ask them to switch if they were in a position to help and 99 times out of 100, they would. This is not a problem to complain about. It's really not even a problem. Contrary to what some here believe, even a DL agent won't purposely separate a child and parent. And yes, I agree with the others that DL didn't cause this problem but they have obviously been blamed and will have to react to Expedia's foul up.
Last edited by The_Judge; Nov 17, 2009 at 1:38 PM.
|