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Old Nov 17, 2009, 11:34 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Justme
You are pre-occupied and locked into the blame culture, which I recognise is a strongly held value at Delta, but you just can't see the wood for the trees. It is not the OP's fault, nor her 4 year old daughter. Instead of offering reassurance, Delta have made the situation worse and sought to blame others. This is the antithesis of good customer service. Own the problem and fix it - it makes no difference if the problem was caused by Expedia - they can't fix it and you CAN.

I still find it amazing that you are willing to say this.. and you think there is nothing wrong with your position:

Quote:
I also stand by my idea of "why should others be moved out of seats they chose, and potentially paid extra for, because the agent that booked the ticket messed up?" It's no more their fault than it is the OPs.
She is 4. It is unbelieveable that you are preoccupied with fault and the price would have to be paid by a 4 year old. Let me be clear:

Even if the OP was to blame, and then got the airport so late, all the seating had been allocated. I would still argue that Delta has a responsibility to the 4 year old child to ensure her well being and safety. The ONLY way they could do that would be to seat her with her guardian, in this case her mother.

I find it astonishing that you would prioritise the needs of other passengers who had booked a seat, or potentially paid for them, over the safety and well being of a 4 year old.

Soulless and heartless doesn't cover it.