Hi fellow contributors, sympathizers and otherwise, guests and lurkers on this forum. We have all read complaints where the traveler claims "I was never told about..." schedule changes, how to check in, when to check in, costs for baggage and limits, etc. I seem to remember that some of the "complaints" were about United. I haven't flown United in a couple of years but since Continental changed alliances and they are now a partner I found a good fare and will be flying United exactly one week from today. When I checked my e-mail this morning I received this from United:
Quote:
From: Unitedpreflight@unitedpreflight.p0.com
Prepare for your upcoming United flight on Wed, Nov 25
PHX Flyer
Confirmation number: XXXXXX
Mileage Plus® number: 99999999999
Dear PHX Flyer,
Thank you for choosing United for your upcoming travel plans. You will find many helpful links in this email, which can assist you in managing your reservation and preparing for your trip.
You can also visit our Traveler guide page, for additional information including:
• Airport terminal locations
• Recommended check-in times
• Baggage policies
• ID and documentation information
• In-flight services
Please visit united.com if you need any further assistance.
This flight may help you earn up to 50% on a future United flight. Learn More
Your Itinerary
(Itinerary details omitted)
If you would like to view your itinerary or make any changes, you can go to the View or Change Itinerary page. From there you will be able to:
• View current and past itineraries
• Request upgrades •
Select seats • Request an E-ticket refund • Change or cancel flights •
Print itinerary
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This ticket was booked on United.com. So to all those who say, "I was never notified..." check your e-mail, including your spam folder! Sometimes these notices do wind up there especially if you have particularly restrictive spam settings. I suggest when you book a ticket with United that you add
Unitedpreflight@unitedpreflight.p0.com to your "allowed" or "contact" lists.