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Originally Posted by jimworcs
You, Justme and The Judge have all argued that the passenger should be simply reassured "not to worry, it will be handled at the gate". Not once has this been guaranteed.
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I will say this.....if I was the gate supervisor or ticket ctr supervisor upon her check-in, I would GUARANTEE she sat side by side with her 4-year old child even if it meant upgrading someone to a higher class or even "bribing" them with vouchers or drink chits. Again, this is one of the simplest fixes and I wish this was the biggest problem out there cuz it's easy. For those of you arguing amongst yourselves, read my posts instead of thinking what you can write to defend yourself against a post not agreeing with yours.