Troy, the passengers gave their full names and the two people who posted worked for Delta, so I am putting 2+2 together.
I am pleased that Delta has done the right thing, but it is a shame that they didn't do the right thing first time. Making people go through these hoops for something as basic as the reassurance that you can sit next to your 4 year old on a long haul international flight is ridiculous.
But now... I have a question. How did Delta solve this problem? If Justme or wkharris had anything to do with it, that will be the first time I have been impressed by a Delta employee in over a decade. If an employee has pro-actively taken action to resolve an issue that was raised on a complaints board, I will take my hat off to them, even if they work for Delta. (And without wishing to be churlish, I would like to know how it was achieved, if the OP was repeatedly told it was impossible to fix except at the airport). Did Justme or wkharris do the impossible? If so, thank you and kudos to you... I am finally impressed.
|