[justme]

Troy, and Jim... as bummed as I am that I cannot take credit, it was not me that did the impossible. I am not directly involved with ticketing/gate handling so I wouldn't have known how to do it in the first place. I did however have some colleagues see what they could find out about the passengers and their seating arrangements for me, and I know wkharris did the same on his end independently from myself and came to the same conclusion shortly before my help did. We found out that they in fact did have seats together. I too am glad that someone was able to pull off the impossible, I wish I knew how they did it so I could do it for people in the future. From the people I talked to that do/have done ticketing, apparently it's not too difficult though. Makes me wonder what the reasoning was for not changing them the first time they called. I'm going to do some following up with reservations to see what I can find out. Maybe what happened was that they DID change them, but didn't explain it very well and the OP thought they had not been changed. Who knows, like I said, I'm just glad it got resolved.