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This makes my point.. if a customer is late, the ticket is forfeited, because the timings on the contract are totally binding on the customer. If the airline choose to oversell, then the airline has no responsiblity to the customer, because the timings are not binding on the airline and form no part of the contract
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Jim, if the airline oversells their flights, then they have EVERY obligation to the customer. Most if not all airlines, have within their contract what's to be done if a person is in an oversell situation. They have to rebook them on a flight, they have to be given a hotel (if necessary or ground transportation), and they have to give cash compensation maximum $800. So in fact the airlines have EVERY responsibilty to the customer. While I don't agree with everything in an airlines contract, I do agree with this one, in fact I think the amount should be increased so that maybe airlines won't overbook so often.