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They could've just booked my flight as US citizen in the first place & avoid the hassle of getting my travel tax refunded back.
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Yea that
could have but since you didn't have documentation to
prove that you were a citizen, just your word, they followed their protocol. How do you travel around in a foreign country and not keep your passport with you? And why would you even use such a line as "I'm a U.S. citizen", you're not entitled to anything by saying that, it actually makes you look foolish.