To The Judge - and everyone here. Thank you for taking on my isssue (am logged in as my husband at present). I haven't posted anything since 17 Nov because I simply did not want to get any more anxious. I had resolved to take my chances on the day as advised by a number of you in your posts.
I still haven't had any confirmation about my seats - so some of you obviously know more than I do so I will be there as early as I possibly can to hopefully be able to sit with my daughter.
To all those that think I was ranting and raving at the customer service officers - I can assure you I was not. I simply explained my situation (several times) and when I asked if they could at least offer assurance that the "normal" practice was to seat parents next to their young children - I was shouted at "I AM JUST TRYING TO HELP YOU". I understand that they were which I told them, but I really did not raise my voice or anything - after all, shouting never gets us anywhere, as this example clearly shows (as indeed I do have extensive customer service experience, having managed such a function for a national company myself).
I simply object to being treated like a person demanding the unthinkable. I did try and resolve this issue with Expedia, but they really did not want to know and kept referring me back to Delta, who obviously have the "power" to assign the final seating arrangements for all passengers.
When I posted that I could assure you the trip would be not very nice for the other passengers if my daughter and I were not sitting together, I did not mean this as a threat (as I would never displace anyone on a long trip on purpose), however, I was stating the obvious as my daughter would have been upset, possibly crying (for a long time) which inconveniences other passengers. I thought that was obvious from comment, but clearly not.
The other legs of the journey, as indeed we are travelling on to Altanta, had been adjusted when I first made contact with Delta which was great, but the first trip from Sydney to LA was the one that caused this issue. And I do believe I had grounds for complaint as all I sought was reassurance which was not given. The only thing that I was told was "we cannot guarantee you anything".
So thank you everyone for your valuable input, I am amazed at how many people are willing to assist/comment/put matters into perspective.
And to Phxflyer - I made a few phone calls to Delta, but not enough for them to get sick of me to "appease" me, nice attitude. You are not the only one that has a "right" to opinion.
To wkharris - I would thank you not to badmouth me in public! At the time of the first post - I did have grounds for complaint as I had no reassurance from the people I had spoken to at Delta - I STILL DON'T. You might know something about my flights, but I have not idea what is going to happen tomorrow!
Anyway, will let you know what happens
Miriam Fuhrmann
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