To all those concerned about my family's plight with Delta Airlines. At the end of the day, things turned out well, my wife & child were seated together on seats 56, second last row on the left side, window (good assumption PHXFlyer). This was only established some 12hrs ago when we went to check in online. I can only assume that this was done in the last couple of days and we are both VERY GRATEFUL. We were only told via this chat site the other day that the problem was ressolved but could not confirm this until we were able to checkin online.
I CAN CONFIRM that the original booked seats were completely different, window seats much further up. Then when my wife first spoke to Delta (Sydney office) around a week or so ago she was told that the seat confirmation was not passed on by Expedia so the seats were re-allocated. She was then given two seperate single seats somewhere in the mid section but 4 rows apart. After further negotiations, she was moved to be one row behind our daughter in the mid section.
To Delta Airlines staff, I take my hat off to whoever pushed the right buttons to resolve the anxiety that my wife was facing. You have somewhat restored my faith in your company.
To all sympathizers, I salute you for your understanding, compassion and commonsence.
To all , I say, "build a bridge & get over it" because a little customer service goes a long way in this day and age.
If American Airliners want foreigners money, customer service would have to come in to play because otherwise, why would people take on a further risk of airline attacks than any other foreign airline if they don't get any reassurance and service etc.
Anyway, the Delta flight is due to take off in 3 minutes so I trust that all is well -ends well !
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