Quote:
Originally Posted by nitetrain
We booked a confirmed direct flight from Minneapolis to Tampa for January 5, 2010. Today we received notice that flight is going through Detroit adding 2 1/2 hours to our 3 hour flight. This is not acceptable as we have already booked our hotel and car prior to this notice. We would never, ever book a flight through Detroit from Minneapolis due to past horrific experiences. While the airline was quick to offer a refund for the flight, they would not step up to the plate for the hotel and car changes we're forced into for our vacation. When customers change flights they charge $50 or more, why doesn't that work the same way against the airline when they make changes without reasonable alternatives? My wife and I should be compensated $100 minimum because we did not request our confirmed reservation be changed.
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Although I completely understand your frustration with the schedule and routing change for your trip, I don't understand why you would need to be compensated for any changes to your car rental and/or hotel arrangements. You'll still be arriving the same day just later than originally planned. Won't the car rental company let you pick up a little later? Most hotel's now require a valid CC to guarantee the reservation therefore holding your room for late arrival.
If your major complaint is that they have you routed through MSP call and have Delta route you through Memphis or Atlanta instead. If given a choice between ATL and DTW personally I would prefer DTW. Of course you do have the option already offered to you for a refund at which time you can book on another airline. Sun Country has a non-stop from MSP to TPA and it's less expensive than DL/NW right now.
Quote:
Originally Posted by Gromit801
I agree. You story reminds me of all the letters I have been getting recently from my credit card companies informing me they're changing all my fixed rate cards to variable in an attempt to rip me off before the new credit card laws take effect. I signed up with a fixed rate, why should they be able to make such a drastic financial change without my authorization? Unlike an airline ticket, that really was a signed contract.
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But unlike meddling with your interest rates and the way they are calculated, the airline isn't asking them to pay more money and will waive the non-refundable nature of the fare should they want to book on another airline. If they choose to stick with DL/NW they are still beinmg provided transportation from point A, MSP, to point B, TPA, albeit with a stop and adding 2 1/2 hours to their total travel time.