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Originally Posted by traveler09
I called customer service and was told that the flight i had originally booked was not available however, on-line at delta.com i could book the same flights and they had plenty of seats. However, now the price would be triple the original price. I finally was able to speak to a supervisor who told me that delta did not have to notify me of the change and she was able to switch me back to the non-stop flights. She could not provide me any reason for why i was switched.
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Quote:
Originally Posted by jimworcs
The emphasis is mine. This is the kind of monumental arrogance you get when you create monster airlines with monopoly attitudes.
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The two situations were similar but entirely different. In the first post the flights were still eight months out. The agent was wrong to say that Delta didn't have to notify them, however they would have been notified at the point when the schedule for February 2010 was finalized. With eight more months to go there could have been more changes. That is why if the flight time is critical, for example you're flying in the morning for an evening event, or a non-stop vs. a connecting flight is critical one should go online periodically to check for these schedule changes.
Quote:
Originally Posted by Butch Cassidy Slept Here
First, I would NOT look upon Sun Country Air as a viable alternative to Delta/Northwest. I only mentioned Sun Country because they seem to have non-stop (seasonal) service MSP - TPA.
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Why would Sun Country not be a viable alternative? It's non-stop which is what Marie was looking for and a pricing check on Kayak shows it is one of the cheaper options. About the same fare as the Midwest flight via MKE.
Quote:
Originally Posted by wkharris2001
it does also appear that DL/NW (although they are planning cutover to only DL flight numbers soon) still has 2 non stop flights from MSP to TPA on the 5th of January, all you have to do is call reservations,(1-800-221-1212) let them know about your schedule change and they'll be happy to put you back on a direct flight.
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It's actually the same flight but listed twice because of the dual DL/NW flight numbers. It appears that coach class is full because on both Kayak and Delta.com it was pricing in First Class.