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My reference to the weather in MSP was within the context of getting one's baggage back as a result of cancelled flights. Some airlines will hold a customer's baggage "hostage" if the re-scheduled flight departs the next day. This could be a way of discouraging the customer from giving up, and not taking the flight. Also, attitudes tend to be better at Continental and Midwest. As I indicated in another post Contintental's former CEO Gordon Bethune once commented that there are no "Sky Nazis" aboard his planes. While this may not be 100% true I have yet to hear Delta's CEO---a former prosecutor in Houston, and a former United Health Care VP---make a similiar statement.
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