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Originally Posted by Butch Cassidy Slept Here
WKH:
My reference to the weather in MSP was within the context of getting one's baggage back as a result of cancelled flights. Some airlines will hold a customer's baggage "hostage" if the re-scheduled flight departs the next day. This could be a way of discouraging the customer from giving up, and not taking the flight. Also, attitudes tend to be better at Continental and Midwest. As I indicated in another post Contintental's former CEO Gordon Bethune once commented that there are no "Sky Nazis" aboard his planes. While this may not be 100% true I have yet to hear Delta's CEO---a former prosecutor in Houston, and a former United Health Care VP---make a similiar statement.
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What a load of horse excretion, especially the first couple sentences. I worked in MSP for a couple years at NWA and probably half of that was in the dungeon called luggage service. I have personally gone in the luggage holding area, which is massive btw, and retrieved uncountable pieces of luggage for passengers who had flight problems. It's a decent system so finding it, if it's actually there instead of on the plane, is fairly easy. It's the carrying it back to where I need to bring it that sucks. Many times, more than one trip as there are usually more than 2 pieces.
I can remember one Halloween, 2 days of me being down there from 4p-4a when it snowed over 31 inches during that time. I ruined 2 pairs of shoes walking back and forth through several inches of standing water, searching through dozens of luggage carts looking for bags for passengers.
So the middle part of your post, Butch, about attitudes is probably spot on. 12 hours a day, dealing with people needing their luggage so they can check it in the next day without even opening it, or getting out medication (yes, that happened during the Halloween I spoke about) that should have been in their carryon bags wears on me. Also, trying to deal with literally hundreds of people when we have a staff of about 5 is not ideal. Until you've done the job, I'd ask you to please refrain from generalizing.