[dctraveler]

Interesting response. But not nearly as interesting as being told I could pay $10 just to cancel a reservation and still not get a refund. I'm still trying to figure out what the fee would go towards.

Good customer service equals listening to the person and giving a response to the particular problem instead of reciting by rote whatever is written down about our policy is to offer two options. When both options mean no refund and one includes paying for the privilege. Even saying sorry we can't do more to help, sounds like you're in a tough spot.

I do understand about non-refundable tickets, I also understand about purchasing insurance to guard against exactly the situation we found ourselves in.

And I spoke with both the insurance company and the airlines. The insurance company was much more helpful.

And Spirit still is an airline that falsely bills itself as low cost when it then charges for each and every little thing so that its tickets do not end up being any lower than regular priced airlines.