[PHXFlyer]

Originally Posted by dctraveler

Interesting response. But not nearly as interesting as being told I could pay $10 just to cancel a reservation and still not get a refund. I'm still trying to figure out what the fee would go towards.

Was it to be able to cancel the ticket and use the funds towards a future Spirit ticket? I'm not sure I understand that either and perhaps yo should call back for clarification. Also, were you told that by the insurance company or by Spirit?

Originally Posted by dctraveler

Good customer service equals listening to the person and giving a response to the particular problem instead of reciting by rote whatever is written down about our policy is to offer two options. When both options mean no refund and one includes paying for the privilege. Even saying sorry we can't do more to help, sounds like you're in a tough spot.

Agreed and understood, but you are dealing with an insurance company here. You gave them a reason for the cancellation (which you still have not posted here) and they obviously came to the conclusion that the reason you gave was not covered by the policy you purchased. If by "reciting by rote" means explaining "this is your reason and this is why it isn't covered" then it is what it is. Insurance companies seldom deal in gray areas. They will either approve or deny your claim. There is no middle ground.

Originally Posted by dctraveler

I do understand about non-refundable tickets, I also understand about purchasing insurance to guard against exactly the situation we found ourselves in.

If you believe they denied your claim in error by not following the rules of their own policy or by misinterpreting your reason for filing the claim, there are steps you can take to try to remedy that situation. Every state has a commission, board or department that regulates insurance companies doing business in that state. You can file an appeal with that entity and see if you can get a satisfactory outcome there.

Originally Posted by dctraveler

And Spirit still is an airline that falsely bills itself as low cost when it then charges for each and every little thing so that its tickets do not end up being any lower than regular priced airlines.

"Low cost" refers to the business model and not necessarily the end price of the ticket plus the "unbundled" services you purchase with it. If you don't care about advance seat assignments and won't be checking luggage and don't purchase snacks on board then a "low cost" airline like Spirit might be to your liking if you also realize that basic transportation is all you are paying for. Otherwise if the cost of the ticket with all of the "extras" approaches what you would have paid on a "full service" airline then you are probably better off with one of the "legacies."