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Originally Posted by jimworcs
Now, I have answered your question comprehensively. I would like you to answer mine.
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I will do my best, but since I am not one of the bean counters, and never have been. I am only making educated guesses as to why things are or are not done.
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Originally Posted by jimworcs
Where Delta has the email addresses of their customers, why don't they programme their system to email customers automatically every time a schedule change is made which affects their booking?
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I imagine the reason they don't send out an email every time a change is made, is because people would get so many emails that they would spam block Delta and then when a notice is sent out of something important, it would be missed. Knowing what I know about how these decisions are made, it was more than likely a bunch of people sitting at a round table coming to the consensus that it would be better for our customers to not get 20 emails a month about minor changes that are subject to
further changes, which depending on how far out you book are still subject to
even further changes, until one month prior at which point it becomes mostly set in stone. Of course, there are still changes made inside the 30 day window in extreme circumstances, but those are rare. Thinking from a customers POV, those would be the changes I would want to know about, not all the little ones 3 months prior.
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Originally Posted by jimworcs
...we have been told already by Justme, who is afterall on the inside, that Delta do not notify customers of schedule changes until 4-6 weeks before departure.
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Never stated that as fact. As I said, I am not "on the inside" of this process.