[PHXFlyer]

Originally Posted by justme

I imagine the reason they don't send out an email every time a change is made, is because people would get so many emails that they would spam block Delta and then when a notice is sent out of something important, it would be missed. Knowing what I know about how these decisions are made, it was more than likely a bunch of people sitting at a round table coming to the consensus that it would be better for our customers to not get 20 emails a month about minor changes that are subject to further changes, which depending on how far out you book are still subject to even further changes, until one month prior at which point it becomes mostly set in stone. Of course, there are still changes made inside the 30 day window in extreme circumstances, but those are rare. Thinking from a customers POV, those would be the changes I would want to know about, not all the little ones 3 months prior.

I would also venture a guess that it's to minimize the number of calls into Delta's call centers. If every schedule change generated calls from people inquiring about their travel six months from now (the schedule for which will likely change again) the telephone agents would be unavailable to handle customers with more urgent concerns.