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Originally Posted by dctraveler
The insurance agent was more helpful. But told me that if I needed a refund for illness, it would not only require a note from a doctor saying that I was too ill to travel but a note that listed a specific diagnosis, like an ear infection, along with treatment prescribed. We had taken the first leg of the trip. Were not at home to see our regular physician. We were unable to obtain such a specific note. The insurance agent told me that the only remedy would be if the cruise line we were supposed to be traveling on would help, we would be able to qualify for a refund. The cruise line will only help if you book an airline reservation through them.
Catch 22 at best.
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Okay so we're getting a little more information. So you fell ill while on the cruise and had to delay your return flight as a result? Did you see the doctor or nurse on the ship? If so could you contact the cruise line as the visit would be documented.
Of course the insurance company will require medical documentation of illness to process a claim. They're not just going to take your word for it! If you're not at home to see your regular doctor there are immediate care centers all over the place who will see you without an appointment and could provide you with the documentation you'll need to provide the insurance company.
Quote:
Originally Posted by dctraveler
I'm not sure if all your responses come from being a representative of the airline or simply someone who is playing devil's advocate. Let me asssure you that our complaints are legitimate and it is very frustrating to have to defend why we resent being ripped off on top of all the frustration involved in being treated unfairly.
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I'm not playing "devil's advocate" here just simply commenting on your experience and why you are not being compensated as you desire however you seem to already be aware of the reasons and are simply venting because you feel "ripped off." That's perfectly okay and hopefully your experiences will help someone who finds themselves in a similar situation. If you buy an insurance policy and hope to ever successfully have a claim paid then see a doctor. It's that simple.