It seems that a part of the impasse over this whole situation was some inflexibility on your part. You say...
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Originally Posted by nitetrain
That is a 3 hour direct flight that I wanted. Nothing else. Point #2. While it may be easy in the world of some to reschedule, the remaining direct flight was booked or arrived around midnight. There is quite a difference between 2:30 p.m. and midnight. Point #3. Please refer to my post that states MSP to DFW to TPA is a 5 1/2 flight. Frankly, I have better things to do with my time than waste 2 1/2 hours or more if there is a weather delay in January in DFW. This is more than a 2 hour difference someone referred to from the airline's own confirmation:
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The simple fact is that the 3 hour direct flight you originally booked is no longer. Gone. Canceled. There is no way on Delta or Northwest that you can leave MSP and arrive TPA at the exact same times as before and spend the same three hours from beginning to end. You're refusal to accept this one basic fact is obstructing you from accepting any other reasonable accommodation.
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Originally Posted by nitetrain
Point #5. I am not about to, nor should I have to change planes when I book a confirmed direct flight. This customer did not institute the changes, Northwest/Delta airlines did.
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So what are you going to do? Book a flight as close to your original departure time as possible and then hijack it to Tampa?
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Originally Posted by nitetrain
Point #6. This customer would have accepted an upgrade for this inconvenience, but when it was requested the NW service rep said "NO." As in not an option. As in they don't really care about their "Customer First" claim. Quite the contrary. My experience proves that to be a gross exaggeration.
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You purchased an economy class ticket. Any re-accommodation you receive to get from MSP to TPA on Delta/Northwest is going to be in economy. Again you have an unreasonable expectation. What about all of the others who were on that non-stop flight? Should they all receive upgrades to first class? There just aren't that many first class seats to make that happen. Why is your situation any different from theirs? Why should you be accommodated any differently than them?
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Originally Posted by nitetrain
Point #7. Regarding my hotel and car. Since no reasonable alternative was available to me January 5, 2010 my only recourse was to fly either late January 4th or January 6th via NW. Since my wife and I both work Monday and did not want to start our vacation later we opted to get to the Florida warmth earlier. That means we have to change our hotel and car reservations at added costs obviously. Not to mention the time to cancel our car reservation (required) and reschedule an extra day. That costs more money where I live and where I vacation. Same for the hotel.
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Again your definition of reasonable is somewhat prejudiced here. It was pointed out before that there were options on the same day to leave slightly earlier or arrive slightly later. It was your choice to change your day of travel so it falls upon you to accept any penalties that resulted with your hotel and car arrangements.