Quote:
Originally Posted by jimworcs
Phx, you seem to be flip flopping on this issue. In many other posts you have repeatedly given the advice that people should continually check their reservations for changes and this is what you do. Why would you or other people do this if it didn't matter until 4 - 6 weeks before departure? The reason is that it does sometimes matter and it would cost Delta nothing to advise customers. The fact that they choose not too is highly illuminating.
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I do so because even if the schedule change is minor there are sometimes equipment changes which cause a reassignment of seats. I always pre-select exit row if available but always an aisle seat. If that changes I want to be on top of it so that I have a decent seat assignment.
Quote:
Originally Posted by jimworcs
Phx
If these changes don't matter, why would it generate calls? Perhaps it is because it would be customers calling to get a refund and booking on alternative carriers. But that wouldn't be the reason bean counters don't want them to know would it?
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I would think the mere fact that someone receives an e-mail would generate a call even if the change is only a few minutes either way. People might read the e-mail as far as the words "schedule change" and dial the phone without reading any further and realizing the the actual change was only 5 minutes or so.