You may be an employee
You talk about me being unreasonable when you have difficutly understanding. What don't you understand about an added 2 1/2 hours to a flight? What don't you understand that the average temperature in Minneapolis in January is 13 compared to 68 in Tampa. With the negative airline issues affecting me, your replies tend to blame me or demand unreasonable conciliation. So, perhaps you are an NW/Delta employee out of touch with passengers with at fault airlines as I've explained.
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