Quote:
Originally Posted by nitetrain
You talk about me being unreasonable when you have difficutly understanding. What don't you understand about an added 2 1/2 hours to a flight? What don't you understand that the average temperature in Minneapolis in January is 13 compared to 68 in Tampa. With the negative airline issues affecting me, your replies tend to blame me or demand unreasonable conciliation. So, perhaps you are an NW/Delta employee out of touch with passengers with at fault airlines as I've explained.
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I'm not an employee, just someone who travels quite a lot. In years past it was primarily business travel as the company I worked for had a presence is several states which required me to travel often. I also do a great deal of leisure travel Believe me I understand, and have already stated so, that getting changed from a non-stop to a connecting flight is inconvenient but I think you are making way more out of this than it really is. So you leave a little earlier or get there a little later. Or both. As I pointed out before with the options you had on DL/NW alone it would have meant a total shift of your travel times by only a few hours. If you absolutely had to have a non-stop flight that option was available as well just on another airline.
Now you advise us that since you felt that time shift was beyond what you feel you should have been expected to put up with you've decided to travel the evening before. Great. Glad you found something that worked for you. But don't also feel entitled to be compensated for the change in arrangements to your hotel and car. The date change was your decision. You had viable options and no one forced you to change to the day before. Accept the fact that those extra expenses are a result of your decision and move on.
Quote:
Originally Posted by justme
I give up. We will never get it right obviously.
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At least not in this situation. He want's it his way and nothing else. Anything short of reinstating that non-stop flight at the exact time it was originally scheduled is not going to be good enough and any alternative is just downright poor customer service. I guess Delta should have chartered him a jet!