I guarantee when that customer provided their email address it was so that they could be notified of schedule/seat changes. The airline used it for other purposes and the customer was not too happy about being bombarded with emails regardless of their information. This is exactly the scenario Delta is trying to avoid by not sending you an email every time a little change is made.
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I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
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