The problem is Phx, there is no consistency. In another situation, he could have said can I have a couple of minutes to get this email off and they would have said yes. (I am not excusing his behaviour, he should have immediately complied when they said no the first time).
FA's have been given powers beyond their training and capability, as demonstrated by the regular stories of people who have been treated very badly by them, including my favourite, the 5 year old boy who disobeyed an order to stop saying "bye bye plane". Until this situation is rectified, passengers will be at the whim of the mood of people who have powers beyond their pay grade.
|