I'm sure there has to be a reason. This could be a case of two different reservations, and two different bookings; one on the earlier, one on the later. The one on the later tries to get on the earlier, finds out there's a fee, doesn't wanna pay etc.
If you arrived on-time for the 10:30 flight, thinking you were on it, you could have asked if it was full, if it was an overbooked flight and they moved you, without your say so, then you should get more than just miles since this would be an involuntary change because you didn't agree to the change. if it was a schedule change they should have been able to tell you that. but of course you could have confirmed that before the trip started.
But if you ask me, I think it was a case of mistaken reservation 9what I mentioned in the first paragraph). Continental is usually pretty upfront about such things.
Also did you book through a travel agent or through the Continental website?
|