You have a complaint if you're times are accurate. I would first like to ask about the self-service check-in attempt. What exactly was the machine's response? Did it say essentially you're late or did it not work properly? The reason I ask is that if you attempted check-in and you are late, it will create a line in your reservation that will show that you attempted to check-in via the SSD and what time that took place and what the result was. If you did indeed attempt check-in more than 60 minutes ahead, it should be changed to shut down at that time rather than 65 minutes.
The agent's attitude and response were inappropriate. He should have, at a minimum, helped you to reschedule. That part is inexcusable.
You also have some responsibility. You can't come running into an airport at 65 minutes before an international departure and honestly expect things to go smoothly. The tube was a mess but these types of things have to be taken into account when traveling, especially internationally.
You mentioned you had no check-in luggage. I'm gonna state the obvious and ask why you didn't check-in online and print your boarding pass? Even if you're not at home, hotels have business centers to do this or find an internet cafe. You have to take a bit of blame as well as the non-helpful agent.
Last edited by The_Judge; Nov 25, 2009 at 4:42 AM.
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