Judge, he was late as stated by his first statement:
Quote:
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due to works on the tube I was delayed and arrived at Heathrow minutes before 18:00.
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So this is another case of "I was in the airport so I was on time". But you were not there with enough time to check in unfortunately. Could the agent have treated you better? I believe he could have, and even gone that extra mile to check you in. But I don't believe he told you to "bugger off" as you say he "essentially" says that; it would seem you two didn't say too much. Really there is no one to blame here, you tried to get there on time and lucked out.
My feedback? Next time take a cab. But those are prone to get stuck in traffic as well.