Complaint: Check-in / Boarding Denied Check-in at Heathrow 65 min before flight
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  #8  
Old Nov 28, 2009, 1:17 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
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Quote:
Originally Posted by Angry Canadian View Post
Do the agents have the ability to check you in after the 60 min window, or do their terminals shut down as well?
The airline I worked for had an entry that was utilized more often than not by the gate agent that restricted check-in for a flight to a particular terminal. For example, at 1805, if they didn't want anyone else to check-in at the counter, the gate agent would complete this entry and all check-in could only be done from the computers he/she designated. This would require an non-designated computer to have it's agent call the gate to have him/her lift the restriction (if he/she would want to bend the policy) so the passenger could be checked-in.