[pattis]

Your letter explains it all.....first of all you say..you have to "waste " all your time on hold. I doubt anyone is forcing you to do so. However, most airlines have special internet pricing that is not available thru thier reservations dept. These agents do not have access to these fares on their computer system, nor can they "force" these fares into a reservation. So, since you are so computer savy you know damn well that sites do go down and of course all those idiot agents conspired together because they somehow knew ahead of time that you were calling and just decided it might be fun, to transfer you from agent to agent and give you the run around, and waste all your precious time. By the way, just from the way you explain everything such as "social niceties" would it be better if they answered the phone such as "Hello this is SWA, what the f do you want? Yeah, our site's down, deal with it and don't call back here". Sounds to me like you were very rude to the agents, just in the fact of all your name calling. So to sum it up, if you don't like the service you recieve, find a different mode of transportation. Oh, and one more thing. Interesting about how you have wasted so much time with SW on hold, on line, yet you waste even more by typing this long letter. Now who's the moron? Also , I think I have read some of your other letters before on here , only under a different name of course. Perhaps Mr. Troll.