Complaint: Reservations How United ruined my Thanksiving 2009
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  #7  
Old Dec 1, 2009, 3:51 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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You should write to the DOT. You daughter was effectively denied boarding. You paid for a ticket and they denied boarding, despite you arriving at the airport on time and having paid the appropriate unaccompanied minor fee. The airline cannot refuse to provide the service and then say the ticket is non-refundable. You had a contract that they breached. It is outrageous. Under no circumstances accept a voucher. At the mimimum you are entitled to your money back. I also think you are entitled to a denied boarding compensation. This is definitely one to take to court if they don't respond.