I contacted Consumer Affairs after the DOT and they informed me that they were going to publish the story on their website. I truly appreciate the help everyone has offered. It's one thing to make a mistake, even a big one, but to try to push back and not take ownership of that mistake just makes me angry and makes them look really bad. I'll be sure to post the link once I have it. I thought to contact the FAA. Any ideas on where that might lead?
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