Complaint: Reservations How United ruined my Thanksiving 2009
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  #13  
Old Dec 2, 2009, 3:57 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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Quote:
Before going to the media, make damned sure which entity is actually at fault. The OP doesn't need libel or slander issues.
I'm in agreeance with Gromit, even if the story is published anywhere, your complaint will be attacked because of missing details. First of all United does not fly into Charlotte, US Airway does and on the itinerary it should be "United ### Operated by US Airs. (You can actually go to United's website to check this) So the reason they would not board your daughter is simple, they weren't supposed to fly on United. Buying a ticket through expedia or orbitz, will give you strange ticket issuance (Possibly the return is on Continental?)

But Sam's Club Expedia did not do all they could have done. What they could have done was to rebook your daughter on another airline, or instruct her to go to a Continental desk (if the ticket number is Continental and Continental Express does run out of the same building as United and US Airs).

What surprises me most is that the mother and daughter both sat at the United counter, but the agent didn't tell them they don't fly to clt and neither did the Expedia rep, which is info they should have in front of them. If you bought the ticket for your daughter, did you email her the itinerary, or did you a) tell her (or her mom) over the phone and they wrote it down, or b) did you type/copy the itinerary in an email to one or both of them?

What I ultimately think happened here is nothing more than miscommunication. No one dropped the ball, it all started with the Itinerary which is definitely incorrect to quote the OP:

Quote:
My ex-wife brought her to the United desk as recomended by the intinerary print out. (Even though it was a Continental booking for a US Air flight operated by United???)
That should be United flight Operated by US Airways