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Bob, if no one dropped the ball, how did it come about that he never got his service?
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Ok jim, if you wanna place blame directly with someone, then the person who dropped the ball is the person who bought the ticket, because it should be on the itinerary exactly who was operating that flight. The ope even points out that it was a Continental controlled ticket, on a US Airs flight operated by United and that's entirely false. Jim, just go to the United web page, check a flight from EWR to CLT and see for yourself. United didn't fail to deliver, simply because they don't fly to clt. (Again you can recheck that). The whole statement is taken from 3rd person, so to say that they just showed up at a United Counter and was told they have no reservation, and they don't know anything else is bogus. A United agent should in fact be able to read an itinerary and tell them exactly where they needed to be, plain and simple. I'm gonna agree with you on one point and that the codeshare thing is crazy and I've gotten caught a few times with that mix up. But once again the airlines didn't drop the ball because the OP didn't buy the ticket through the airlines, he bought it through Expedia, and he obviously either misread the itinerary or Expedia messed up.
So I volley the ball back in your court Jim: How do you fail to deliver a service, if one isn't offered? If United doesn't fly to Charlotte, how did they mess up?