My reply vanished, but I think I was able to recreate it.
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First of all, thank you for taking the time to reply.
To answer your questions:
1. I was able to see everyone as they were boarding because everyone had to board through first class. Therefore I literally had a front-row view of all the passengers and their carry-on luggage and could see all the people who were boarding with an excess number of pieces and oversized pieces as they made their way to the back of the plane.
2. I had turned in my seat to see how the boarding was proceeding towards the back of the plane and was treated to a clear view of the spectacle of the FA jamming the other bag, slamming the door repeatedly, rearranging my luggage, slamming the door repeatedly, propping the other bag with a pillow, and slamming even more vigorously. Initially I thought that it was the other bag that was being damaged and felt bad for the owner. I knew my bag was within the acceptable dimensions, and it had traveled fine on every single segment. Unfortunately the configuration of this plane was different and it appears the overhead bins might have been smaller. It was only when I retrieved my bag that I realized it was my bag that she had damaged with her slamming. The owner of the other bag retrieved it without a problem – but it did not have a retractable handle and wheels.
I agree that full flight or not, my personal property needs to be treated with care. I did attempt to address the issue with the FA but she hurried away towards the back of the plane before I could, and she was away for some time. The other FAs were unavailable as well. I did not get her name, but the 3 on the flight were very different in looks and I can describe her in detail, so Crew Scheduling should be able to identify her from records of who was working that flight.
Admittedly I was not thinking at my best. A 1 hour flight delay, a 15 minute wait for a wheelchair to deplane, on a trip which included repeated problems with the wheelchairs for my 83yo aunt on every segment of the trip (prearranging, and having the request clearly noted on the itinerary and the boarding pass seems to do little), including the MIA-ATL segment which preceded this one (that one included a disappearing wheelchair attendant) will have that effect. I was tired and concerned for my aunt and the 90-minute trip home which still lay ahead of us. I waited another 20 minutes in line to explain in detail – and politely I might add- to Baggage Services how the bag was damaged. I agree with you that I should have insisted that a report be filed, regardless of whether they denied responsibility or not. However, I did note the name of the individual I spoke with (she would only give me her first name and initial of last name) and will include it in my letter.
Thank you again – I appreciate your support.
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