Damage to things such as wheels, straps and handles are usually excluded. Unfortunately I don't think you'll be getting anything. Next time buy a more sturdy bag. Had you checked the bag it would have been subjected to much more "abuse" than a human could ever exert just from the automatic sorting system. I think your issue is more with the manufacturer of the bag than with the flight attendant or airline. My advice is take it back to Wal~Mart.
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