One definition of bait and switch: taking someone's money, then delivering something other than what was promised.
I think you miss the point, PHXFlyer. A refund does not re-immburse the passenger for real expenses or, if I dare even mention it, loss of comfort and convenience. If you book several months in advance you get a better price and often better seats. Do you replace those with a refund? (Not to mention interest lost on your money.)
And are you saying airlines can't make money without routinely expecting their customers to accept whatever they feel comfortable delivering on that particular day? What kind of business is that? Can Sears deliver a washing machine that is not the one you ordered and say, "Well, it washes clothes. Tough."
I guess I'm just old fashioned. Used to be that business strived to deliver what they promised the customer. Now the airline industry just expects its customers to be happy if they get there, no matter what the conditions. And they are smug about it, too!
Hey! I just had a brain storm. I bet that has something to do with their trouble making money.
My bottom line: the taxpayers have helped the airline industry more than once. Now it's time for gov't to help the taxpayers get a fair deal from the airlines.
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