Bob,
You are being a total prat. He was given an itinerary which told him to go to the US Airways counter. He did go to the US Airways counter, in time, with the reservation number. They could not help him. It was a United codeshare flight. Neither could they help him. He failed to get onto the flight.
In your terms that is HIS fault? I know it is good sport to you to defend the airlines position, but your position on this is ridiculous.
The byzantine world of airlines in which he buys a ticket from Sam's Club, who deliver their service through Expedia, who bought the ticket from Continental, who sold a United Flight number, operated by US airways is ludicrous. If they want to operate that way, the minimum that should be required is that they have systems to allow each other to co-ordinate and deliver the service they have sold. There is no other industry which would get away with this... and you are being moronic when you say that the customer is a fault.
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