First Jim, you're hopelessness in trying to defend this op is showing your worth which is absolute zero. Good job. Second, we really don't know if US Airs could or couldn't help them since the mom and daughter were back and forth between airlines, which if they had read the itinerary clearly, it states where they needed to be - US Airs. There's no reason why US Airs couldn't help them since Charlotte is their hub. However there was no reason to go back to United because They Don't Fly To Charlotte!!! On top of that the OP wasn't even there, he was in Charlotte calling Expedia to find out what happened and how to fix the problem.
So to say that it was the airline's fault is wrong, the itinerary that's posted here, by the OP himself, clearly shows where they needed to go, but it was misread. Reread the op's posts just one more time Jim, and before you do, wipe the airline hate crust from your eyes just this once and maybe just maybe you'll get it. mmmm-kay? (now that's being a prat)
I'll also accept your name calling as a win for me since you have no way to counter but otherwise.
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