Quote:
Originally Posted by mars6423
all could easily be avoided if things were clear and straightforward, if things are shown to the customer in basic terms and follow through than these kind of scenrios may not happen
If you buy a ticket with one airline (continental) where one part is on US Air as a United codeshare than it should clearly be marked and be able to check in online on the website of the carrier you brought the ticket with (then that airline provides proof of checkin to the airline your going on so that it is simple for the customer and it is the airlines responsibility) and have it clearly state where to go when your at the airport
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I don't think it could have been more clearly stated:
Quote:
Originally Posted by Jgruntfest
Flight summary
Wed 25-Nov-09
Newark (EWR)
Depart 2:45 pm
Terminal A to Charlotte (CLT)
Arrive 4:41 pm 538 mi
(866 km)
Duration: 1hr 56mn
UA UNITED
Flight: 1825
Operated by: US AIRWAYS
3Economy/Coach Class ( Seat assignments upon check-in ), Boeing 737-400
Please check in with US Airways. If checking in at a kiosk, use your name rather than confirmation number.
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As for online checkin since the OP was dealing with an unaccompanied minor I doubt they would have been able to checkin online. Most airlines disable online checkin if there are unaccompanied minors, pets, or anything else "out of the ordinary" in the reservation.