Quote:
Originally Posted by mars6423
with low cost airlines you cant expect anythin more than you paid for, its like comparing a kia and a bmw, the kia will give you what you asked for with price, while paying more for the bmw will provide more luxuries, better service, and more comfort and a better experience
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There is a theory that this is why airlines such as Southwest and Jetblue have very few complaints, as a percentage of passengers, compared with the "hub and spoke" legacy airlines. Lowered expectations means that getting there without major delay and in relative comfort fits the bill and any minor "stuff" is often dismissed. With the legacies you can pay about the same as you would on an LCC yet because they were, in the past, full-service airlines when there is the slightest breakdown in service delivery people "have a cow."