Quote:
Originally Posted by bah humbug
I agree with that....IF customers follow basic rules of social decency, but unfortunantly so many of them do not.
We all know that MANY of the complaints on here are the fault of the customer. Missing flights, not knowing the rules BEFORE you buy the ticket and then complain when they get to the airport and have to pay for bags.
As an airline employee, I am the first to say that ALL airlines need improvement. I work beside people everyday that I am ashamed to work with because of their poor customer service and rudeness. That does not mean that I have poor customer service, even though I have been told I have just because an arrogant passenger did not get his way. I have had my name taken many times, but have never had a bad letter against me in 12 years, because at the end of the day, the passenger knew they were wrong. Sometimes they think they can bully you into letting bag fee go, asking to speak with the supervisor, or taking my name.
When I started 12 years ago, passengers were allowed 3 bags 70lbs each free. We never measured a bag. Things have changed, I hate it as much as the passengers, but it is my job. I honestly hate the airline industry, but after 12 years, I am here to stay until I can retire.
You are right, things will never go back to the way they were, there is nothing we can do about that.
Bah humbug
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I agree with this 100%. I've worked for the airline industry for nearly 4 years, not quite as long as you, and I have to say, as well, that I hate it. I hate many of the airline policies, but
it is my job. I've dealt with many very polite, respectable customers, who understand that things are outside of my control. I am more than happy to do what I can for those people. I've then dealt with the rude customers, who want to take everything out of the agent, and then accuse me of being the rude, unhelpful one. It is THOSE people who come to websites like this, and complain, often times exaggerating the story. I also work with some people I am ashamed to work with, but air travel isn't nearly as bad as some people want to make it out to be.