Quote:
Originally Posted by jimworcs
You should write to the DOT. You daughter was effectively denied boarding. You paid for a ticket and they denied boarding, despite you arriving at the airport on time and having paid the appropriate unaccompanied minor fee. The airline cannot refuse to provide the service and then say the ticket is non-refundable. You had a contract that they breached. It is outrageous. Under no circumstances accept a voucher. At the mimimum you are entitled to your money back. I also think you are entitled to a denied boarding compensation. This is definitely one to take to court if they don't respond.
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That is not necessarily true. If the ticket was purchased through Continental, than it would have a Continental ticket number, which starts with the numbers 005. If the ticket was purchased through Continental, it means Continental would have first gotten the money, and then responsible for the reservation being sent to United. That apparently never happened. In this case, United would see a reservation, but in the United system, it would not show paid for, and thus, regardless of a printout, they would not be able to check the person in. This really wouldn't fall under "denied boarding", on United's part.
My suggestion is to go talk with Continental over this. If you still have the ticket number, and it starts with "005", than this needs to be taken up with Continental.