Quote:
Originally Posted by Browngirl
Gentlemen,
Thank you for your responses. Let me address each of the issues you have presented.
PHXflyer:
1. I did not make a “generic” wheelchair request. When I called the airline three days after booking the ticket, I was quite clear that we needed assistance all the way to our seats – meaning down the jetway. The representative with whom I spoke said she had noted the reservation accordingly.
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That is not what needing assistance to your seat is. Assistance to the seat means the person is unable or barely able to walk. They are in a standard wheelchair until they get to the aircraft door where they are transferred to a special chair that is able to fit in the aisle and they are then taken, in that wheelchair, to their seat. Is your Aunt able to walk from the entrance of the plane to the seat? If so she doesn't need "assistance to the seat" and that's not what was requested. I've traveled with a friend who is a double-amputee. As such he does need assistance to the seat so I am very familiar with the different levels of wheelchair requests which I hope will be confirmed by one of the airline employees here.