Complaint: Reservations How United ruined my Thanksiving 2009
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  #57  
Old Dec 6, 2009, 7:28 PM
Jgruntfest Jgruntfest is offline
 
Join Date: Dec 2009
Posts: 13
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Quote:
Originally Posted by Silent Bob View Post
Ultimately Jim, you're not gonna get the answers you seek, because the mother (who all this mess happened to) is not here to tell her side; this whole tale of woe is from a 3rd person perspective. I stand by my words.

First they went to United, probably waited on a Que, got to the counter and Oops, we don't fly there, US Airs does, but by the time they arrived at the US counter their flight was gone.

Now I'll give you this much, why didn't US airs help them? Maybe because it was a Continental ticket? that would be my guess. The OP did the right thing to call Expedia, but why not ask the big question Jim: Why didn't Expedia help him when he called?



But ULTIMATELY had they gone to US airs, where their itinerary told them to go IN THE FIRST PLACE, they would not be in this mess. But the blame lies with them and Expedia.

THEY STARTED AT US AIR> Were turned away becasue the computer communication was screwed up. They went to United for additional help and were turned back to US Air. Continental stated "Because my daughter is 12 and the unaccompanied minor fee was not payed someone at Continental void the seat. When I booked she was to fly with my Father. Plans changed and my ex was preparde to pay the additional fee at the counter which we have done before. NO ONE AT US AIR OR UNITED recognized this and that's why she didn't get through the check in.