Is that my cue?
I agree 100% that the OP was given the wrong information. That's the bottom line. Their fallback however and Jim touched on this about whether they should or shouldn't give out the information is that it is posted on their website and probably somewhere in the mess of rules you agreed to by clicking that it is up to each traveler to hold the right documents. The OP was proactive and asked the carrier, DL, what was needed. That should be enough. But it won't be. Your complaints, I'm afraid, will very possibly fall in deaf ears. I wish you well and keep us informed please.
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