From TimaticWeb:
Quote:
On August 2, 2003 the U.S. Department of Homeland Security,
U.S. Customs and Border Protection (CBP) suspended both the
US Transit Without Visa (TWOV) and
International-to-International (ITI) programs until further
notice. All aliens travelling to or through the United
States must be in possession of a valid visa.
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Should the call center agent have been aware if this? Absolutely. Should the OP have also been aware of this? Absolutely.